We began our official collaboration with Bosch Rexroth in Germany at the start of 2020. Our common goal was to provide all joint customers with high-quality data and thus contribute to efficient after-sales and service processes. In doing so, Bosch Rexroth has achieved impressive results in terms of data transparency, process efficiency and customer satisfaction.
"For us at Bosch Rexroth, customer satisfaction is the key to success. SPARETECH makes us and our customers happy because SPARETECH brings the right data into our customers' systems."
Dominik Grötsch
Director Service Sales Industrial Hydraulics | Bosch Rexroth
Bosch Rexroth is a leading provider of automation solutions for industrial and mobile applications. With more than 2,000 highly qualified experts worldwide, Bosch Rexroth is at the forefront of digital transformation. Its products and solutions help to make machines, production and everyday life more sustainable.
Spare parts data scenario today
In the world of spare parts data, component suppliers, manufacturers and customers alike face challenging problems:
- Spare parts manufacturers struggle to generate high-quality product information that is often not transferred to customers' ERP systems.
- Customers struggle with incomplete and outdated data, which often has a negative impact on their business decisions.
To overcome these problems, a strategic approach to data quality is required.
Tackling data quality challenges
Dealing with inaccurate master data is currently one of the biggest challenges in the maintenance industry. On the one hand, this leads to uncertainties when identifying spare parts. This in turn leads to inefficient communication between manufacturers such as Bosch Rexroth and their customers as well as increased effort to clarify problems in service situations.
As a result, both manufacturers and customers have to invest considerable time in manual searches, which can significantly increase machine downtimes.
The solution to this problem lies in the intelligent use of matching algorithms to seamlessly synchronize original equipment manufacturer (OEM) data with existing customer data. This coordination enables the direct and error-free transfer of information to the customer's ERP system.
This solution offers several advantages:
📉 Significant reduction in manual effort.
🚀 Improving efficiency in spare parts data management.
⌛ Reduction of machine downtimes.
🤝 Improving communication between customers and partners.
Find out more about a partnership with SPARETECH.
Increase in customer satisfaction
Customer satisfaction is a significant challenge in the field of spare parts management. Manufacturers such as Bosch Rexroth often provide the necessary high-quality data and information when it comes to the obsolescence of spare parts. Nevertheless, customers often do not feel sufficiently informed.
On the other hand, customers have difficulties handling large volumes of data from different suppliers (around 810 suppliers per plant). However, this problem is often neglected due to other priorities in day-to-day work.
SPARETECH is responsible for data management and transmits obsolescence information directly from the OEM company to the customer's ERP system. This approach simplifies data management and updates, resulting in improved customer satisfaction and reduced labor in terms of data processing and communication. Some concrete benefits are:
⚙️ Automatic product updates and innovations for end customers.
📊 Reliable data in the customer's ERP systems.
⏰ Reduced need for technical clarifications.
Our innovative partnership: Bosch Rexroth and SPARETECH
The cooperation between Bosch Rexroth and SPARETECH has led to several improvements.
The integration of 100% accurate data and discontinuation information into the customer's ERP system creates the basis for error-free and fast ordering processes . This results in a considerable reduction in technical clarification cases and significantly increases customer satisfaction.
"Collaborating with SPARETECH allows us to substantially reduce manual efforts, as data comparisons and transfers are automated. This helps us to save time and resources. Lastly, the availability of clean data in our customers' systems accelerates the quotation process significantly."
Johannes Sous
Senior Manager Service Portfolio | Bosch Rexroth
"SPARETECH relieves suppliers and customers in the processing and distribution of data. Bosch Rexroth and SPARETECH have already enjoyed a successful partnership for several years."
Would you also like to work with us?
Let's have a chat.
Marc Hild
Head of Partner and Data Management | SPARETECH
SPARETECH offers a unique and innovative software solution for the challenges of maintenance. We have an extensive and always 100% up-to-date database with over 20M product information directly from the OEMs. This enables our customers to access high-quality and reliable data, optimize their business processes and make informed decisions.
Find out more about a partnership with SPARETECH
